Caddie SupportWe answer by email.
Email us at support@caddieapp.dev. Tell us what happened and, if it is about one item, its name. A person reads every message.
Common questions
How do I get paid?eBay pays you directly, to the bank account on your own eBay seller account. Caddie never holds your money.
What does Caddie cost?9% of the item price, $2 minimum, only when it sells. No subscription, no listing fee. eBay's own fees come out of the sale as they always do.
Who pays for the shipping label?When something sells, Caddie buys the label and charges your card exactly what it costs. The shipping the buyer paid comes to you from eBay with the sale. Rather print your own? Turn off "Caddie buys my labels" in Account.
Can I change a price or take something down?Yes. Open the item and tap Edit listing to change the price, the details or the photos. You can also pause a listing any time.
A package was lost or arrived damaged.Open the item and tap "Lost or damaged?". Caddie walks you through the claim and prepares the paperwork.
How do I delete my account?In the app: Account, then Delete account. Anything still for sale comes down from eBay. Anything that already sold still gets shipped and paid out. You can also email us and we will do it for you.
Before you write
If a listing, an offer or a payout looks wrong, the item's page in the app shows what Caddie did and why. Tap Caddie on the Home tab to ask about any of your items.